Last Updated 31 May 2024

 

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose the information you provide to us through our website (www.mindwellmhs.com) and other online services as well as throughout your interactions with us under the normal commencement of our operations.

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INFORMATION WE COLLECT

We collect various types of information when you interact with our services, including:

• Personal Information: Information that can identify you, such as your name, email address, and phone number. We may also collect anonymous demographic information, that is not unique to you. This may include your ZIP code, age, gender, preferences, interests, and favorites. 

• Usage Information: Information about how you interact with our services, such as your IP address, browser type, device type, access times, and referring website addresses. These are collected automatically by this website. Such information is used for the operation of our services, maintaining the quality of our services, and providing general statistics with regard to the usage of this website.

• Cookies and Similar Technologies: Like other websites, we use cookies and similar technologies to collect information about your browsing activities.

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HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including:

• Providing and improving our services.

• Personalizing your experience.

• Communicating with you.

• Analyzing trends and user behavior.

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COMMUNICATION  POLICIES

Our telephone number, fax number, and email address are readily available on our website, www.mindwellmhs.com. When a potential client contacts us, we promptly respond informing them of our communication policies with the choice to opt out. We obtain implied consent from our patients verbally. Consent is obtained at the beginning of a business relationship. SMS is only being used for contact with existing, active customers, and co-workers. Clients who choose to communicate their appointments via SMS may receive between 1 to 8 SMS messages depending on the necessity of arranging the appointment.

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INFORMATION SHARING

We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your consent. The only exception to this is for legal compliance if we are required to do so by law. We do not sell, rent, or lease our client lists to third parties. The SMS  consent and phone number will exclusively pertain to MindWell Mental Health Services and will not involve any third party engagement.

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YOUR CHOICES

You have certain choices regarding the information we collect and how it's used, including:

• Opting out of certain data collection - If you prefer not to disclose your phone number, you may choose to email us directly rather than submit an appointment form. Our staff will gladly assist you at contact@mindwellmhs.com.

• Managing your cookies - Our site gives you the option to accept or opt out of cookies at the beginning of a session. You can manage your cookies on your browser settings too.

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SECURITY

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment. We make use of encryption, such as the Secure Socket Layer (SSL) protocol, to protect personal information such as credit card numbers during transmissions to other websites.

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PRIVACY OF CHILDREN

We are committed to protecting the online privacy of children. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without first obtaining consent from parents in accordance with the Children’s Online Privacy Protection Act (”COPPA”).

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

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CONTACT US

If you have any questions about this Privacy Policy, please contact us at contact@mindwellmhs.com.